Shipping & Delivery

We offer many different shipping options from our brands,
please review the maps below for more information.

 

Shipping, Delivery & Pickup

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: Terms & Conditions - DPF Sales

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are my Shipping, Delivery & Pickup Options?

In-Store Pickup

Our CA warehouse offers in-store pickup for all in-stock clamps and gaskets only. Pickups are available Monday-Friday 8 am – 5:00 pm. An email confirmation will be sent to you when your order is ready for pick-up. Please wait for that email confirmation before going to the location for pickup.

Carriers

FleetServ dba DPFSales uses various carriers to ship your order based on individual or combined item(s), quantities, sizes, and weights.

Free Shipping

We offer free Economy and Standard Ground Shipping for specific regions on qualifying DPFs, & DOCs. Excludes SCRs, One-Box and units above 80 lbs. For all our Clamps and Gaskets we offer free Standard Shipping as well as expedited shipping options for an additional fee.

 

Order Processing and Handling Time

We strive to process online orders as soon as possible, typically 1 business day. Orders placed after 3pm PST are not processed until the following business day. Orders are processed Monday - Friday, except on nationally observed holidays. Orders placed on weekends or holidays will be processed on the next available business day. You will receive an email notification when your order has shipped. Your shipments tracking number will also be provided. Please allow up to 24 hours for your shipping information to be available. Additional delivery days may apply in some instances, such as hazardous items, oversized items, truck freight items, select zip codes, and remote delivery areas.

Shipping Charges

Shipping charges are calculated based on delivery method, weight and dimensions of each item and the shipping destination. Shipping charges are displayed at checkout and are adjusted as changes are applied to your cart.

International Shipping

We do not offer international shipping.

Exceptions and Regulations

Shipping is only available within the continental United States. We do not ship to Alaska, Hawaii, or U.S. Territories. We presently do not ship to PO boxes or to APO/FPO addresses.

What happens if my order is delayed?

FleetServ dba DPFSales is not responsible, nor in control of transit delays once an item has shipped. The buyer is responsible for providing an address that carriers recognize as a deliverable address. Unfortunately, we have no control over a shipment once a package departs the facility. If there are any issues with delivery for reasons out of our control (address provided is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes. Please see our terms and conditions for more information.

Should you experience any issues with delivery, or do not receive your order within a reasonable time of the expected delivery date, please contact us.

Questions about returns?

If you have questions about returns, please review our Return Policy here:  Return Policy - DPF Sales

How can you contact us?

If you have any further questions or comments, you may contact us by:

  • Phone: (888) 315-4228
  • Email: info@dpfsales.com

Each sale of Products shall be shipped in accordance with the IncoTerms 2000 specified in the RWAI Quotation or RWAI Order Confirmation.  If shipping instructions are not so specified for any supply of Products, such supply shall be shipped ex works (IncoTerms 2000).  Ex works deliveries of the Products are deemed complete upon release of the Products to the Customer’s carrier at the applicable manufacturing facilities located in Concord, Ontario, Canada as specified by RWAI in the RWAI Quotation, the RWAI Order Confirmation, or otherwise.  If the Customer is unable or unwilling to accept physical delivery at the time specified, RWAI may store or arrange for storage of Products at Customer’s cost and the delivery of such Products shall be deemed complete as of the first day of storage.

Unless otherwise expressly provided by RWAI in a RWAI Quotation or RWAI Order Confirmation, or otherwise implicit in the IncoTerms 2000 specified for a particular supply, the price of the Products shall not include sales, use, excise, value added or any similar taxes, duties and other export/import charges, any inspection or testing fees or any other tax, fee, penalty or charge of any nature whatsoever imposed currently or in the future by any federal, state or other government authority, upon or with respect to the sale, purchase, delivery, storage, processing or use of any Product or upon payment to RWAI, and all such taxes, fees and other charges shall be paid by Customer in addition to the price of the Products.  In the event RWAI is required to pay any such taxes, fees or other charge, Customer shall reimburse RWAI therefor.

Time for delivery of Products is approximate and starts to run on the latest of the date specified or confirmed in the RWAI Order Confirmation, or the receipt by RWAI of any advance payment, credit approval or any security for the balance of the purchase price, as applicable, each as may be requested by RWAI.  Unless otherwise specified or confirmed in a RWAI Order Confirmation, RWAI shall not be liable for losses of any kind incurred by the Customer for delays in or failure to deliver all or any part of the Products.  Changes in the delivery schedules requested by the Customer must be in writing and received by RWAI at least two (2) business days prior to the previously scheduled shipping date.  RWAI is under no obligation to accept any changes in delivery dates requested by the Customer.

 

 

Dinex is obliged to supply Products to Customer as per order confirmations. Once an order has been confirmed by Dinex, the quantities of Products ordered cannot be changed unless a written confirmation from Dinex is given. If a Delivery Schedule or customer order has been entered into Dinex's system, the quantities of Products may only be changed if this is agreed upon in the Delivery Schedule. Dinex serves the right to firm all orders eight (8) weeks ahead, unless otherwise has been agreed to in writing with the Customer. see appendix 1. If a shorter lead time and/or firm period is required by the customer, this can be agreed to through a fee/cost. The customer can adjust the order with an agreed percentage+/- in the flex period of maximum 15%. The flex period is covering four (4) weeks prior to the firm period. The customer is obligated to provide Dinex with a forecast with a minimum time horizon of 26 weeks. The forecast will act as an input for proactively planning capacity and is non-binding, however the customer undertakes to ensure the reliability of the forecast. The customer will compensate Dinex for the cost of raw materials and purchased parts if the actual ordered quantity is lower than the forecasted quantity within the binding period, which is covering firm period, flex period and four (4) additional weeks or otherwise specified period agreed between Customer and Dinex. Dinex servers the right to deny any changes in the ordered quantity within the firm period. If changes are requested, they can be accommodated for an added fee to cover additional expenses for Dinex.